DOOR COUNT
JULY, 2013
WHEN: Door Count is taken three times each fiscal year, the third weeks in July, October, and April. The count begins on a Sunday and ends on a Saturday. This Door Count will run from Sunday, July 14th through Saturday, July 20th.
WHAT: The July, 2013 Door Count will measure 2 things:
1. Visitors by the hour, through gate counts
2. In-House materials used, by the day
Gate counts are measured by recording the P number on your gate each hour. This way we get a general idea of what times of the day are busiest at your location.
In-House material counts are counted manually but we only need a daily total. This count is used by libraries nationally to measure use of print-based materials.
HOW:
Please review the Door Count template before Door Count begins.
Count any item that is removed from the shelf or stacks, by staff or the public. All formats are counted and each physical item is counted as one.
Enter your gate’s P numbers hourly and materials use, daily.
If your location closes before 5, or 8pm, enter your closing P number for each of the remaining hours. And, your closing P number should be the same as the opening number for the following day.
If one or more of your locations has a broken gate or no gate, your staff or a volunteer will need to count visitors manually, and will enter the hourly visitor counts into the spreadsheet’s P number section.
Carol will have the door count sheet for Acres Monday morning.
Thank you all.
Pedro
Saturday, July 13, 2013
Symphony Update
From Syma 7/12/13:
Items now stay on the hold shelf for 7 days instead of 10. We had a number of people ask about this and I’m sorry I forgot to include it.
Thanks,
Syma
From: Zerkow, Syma - HPL
Sent: Friday, July 12, 2013 6:57 PM
To: HPL - All Employees
Subject: Symphony Go-Live Update Day 2
Sent: Friday, July 12, 2013 6:57 PM
To: HPL - All Employees
Subject: Symphony Go-Live Update Day 2
As promised, the offline data was loaded into the system overnight so everything seemed to work much more smoothly today. A number of issues have been resolved and we continue to work on others.
Resolved:
· Blocks for fines under $10.00 should no longer appear beginning tomorrow.
· IT Helpdesk has a list of staff PIN numbers and can assist if you cannot find your email message with this information.
· Most of the website glitches have been corrected.
· Access to the databases, both in-house and remotely, is now functioning properly.
· Clean hold shelf reports will be available daily, starting Saturday morning.
· Pull holds reports (title paging lists) will be available daily, starting Saturday morning.
· Multiple receipts/length of receipts:
o Go into Preference
o Then peripherals
o Then receipt printer
o Deselect "cut paper supported"
Ongoing:
· Holds wrapper
· Strange check-out periods somehow related to a card’s expiration date
New:
· Holds queue needs to be re-sequenced. SirsiDynix is working to correct this.
· If a customer had suspended a hold, this information did not carry over. We will post this information to the public blog but, if you are aware of customers who frequently use this feature, please alert them. They can go into their accounts and suspend them in Symphony.
· Some fine information related to items declared lost/overdue did not migrate properly. We are working with SirsiDynix to correct this. If you encounter a problem that seems to be related to this, please contact Circulation Administration.
Also, a reminder: all fines should be paid using SmartMoney and, after you scan a customer’s card, you MUST select one of these:
An individual fine
Fine Payment Partial
Advanced Fines or
Pay All
If you do not do this, SmartMoney defaults back to what it was last used for. So, if you used it to accept booksale money and do not select one of the above, the receipt it issues will be for booksale, not fines paid. When you reconcile your funds, you will to explain any errors caused by this to Financial Services.
Overall, we have made good progress though we still have away to go. I hope you feel likewise. Thank you for alerting us to various issues you encounter. Please do not stop. This is crucial to our getting the system functioning properly.
Pedro
Thursday, July 11, 2013
Migration Issues
From Judith 7/11/13:
An update on databases:
Many but not all of the of the databases are working. We continue to work on access.
However a barcode is needed both internal and external access. If your customer’s barcode, does not work, you can give them this temporary barcode that will work until further notice:
55477999999999
Welcome to SirsiDynix Symphony.
The processing of offline circulation data that was started last night has still not completed. If customers notice discrepancies in their accounts related to item transactions since 7/3, please explain to them that we are still processing data.
The databases are currently down. Shortly they will be available inside the library only. We hope to have them available remotely by the end of the day.
I will update you as soon as these situations change.
Thank you for your patience as we solve remaining issues throughout today.
Pedro
Wednesday, July 10, 2013
Hold Wrapper
From Fred 7/10/13:
Good afternoon everyone.
As you may already have learned, the Symphony system will not print hold wrappers automatically. We will work toward regaining this functionality in the future. In the interim, please use the attached editable template to create hold wrappers for the items that go onto your hold shelf.
If you have any questions or concerns, please contact the Circulation Administration Department at 832-393-2222 (option 3). We will be happy to assist you in any way that we are able.
The following is the link to the template:
Pedro
Remote Access to Databases
From Syma 7/10/13:
Our new method of authenticating users for remote access to our databases is not yet working. We expect it to be functioning by this weekend. The only customers who will be affected by this delay are customers with brand new cards that were created in Symphony (either offline or online). If a new customer reports a problem in logging in to a database remotely, please refer them to Telephone Reference (832-393-1313). The staff in TR will have a temporary access code that the customers can use.
Thank you for your assistance. We are working on resolving this problem as quickly as possible.
Pedro
Computer Reservation System
From Judith Hiott 7/10/13:
The computer reservation system will be authenticating using the Sirsi Dynix Symphony as of today. The only difference is that there may be two times that you have to click an OK button. Currently you only click OK once.
As you use the system this week, it is very important that you contact the IT Helpdesk immediately if there are any issues.
Thank you for your cooperation and patience as we make this transition.
Pedro
Tuesday, July 9, 2013
Computer Updates
From Robert Bliss 7/9/13:
I started the Update this past Saturday.
It does not have an expiration date, so whenever you can do this, it will start the update.
I am going to be using this system to update all the public computers, I know everyone will not be able to do it the same day of the week, but if we can do this within the same week, that would work. This is a much better program to use since all the computers are not on at the same time. I will let each of you know, when and what updates I will be pushing out to them.
Also a heads up, the new public reservation computers will have Deep Freeze on them, so you will be leaving them on at night when you leave, and after updates to windows and the anti-virus completes it will turn them off some nights. So please leave all public and staff computers on at night. The staff ones do not need to be logged in, just left on.
Again thanks for your help with this.
I know we will be getting fewer complaints from the public, when we get all the computers up to date.
Pedro
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