From Syma 7/10/13:
Our new method of authenticating users for remote access to our databases is not yet working. We expect it to be functioning by this weekend. The only customers who will be affected by this delay are customers with brand new cards that were created in Symphony (either offline or online). If a new customer reports a problem in logging in to a database remotely, please refer them to Telephone Reference (832-393-1313). The staff in TR will have a temporary access code that the customers can use.
Thank you for your assistance. We are working on resolving this problem as quickly as possible.
Pedro
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