SD Bills Sent

Greetings all.

We have recently resumed sending bills to customers with long overdue items.  The process causes the long overdue item to be removed from the checked out items list and billed to the user record as Lost-Assumed.  Lost-Assumed items cannot be renewed.

If a customer who received a bill contacts you and claims that the item was returned, you will need to check your shelves for it.  If the item is found on the shelf, check it in, and the bill should be removed and replaced with the overdue fine for the item.  You should then waive the fine and enter using the Payment Type ONSHELF. 

Bills will continue to be sent on a daily basis for items that are 30 days or more overdue.  If you have any questions or concerns, please feel free to contact the Circulation Administration Department at 832-393-2222 (option 3).  We will be happy to assist you in whatever way we are able.

Fred Schumacher

Circulation Administration Manager

Sarah Ortiz visit

On October 30th a representative from Central Circulation Administration, Sarah Ortiz, will be coming to Oak Forest to introduce herself and open lines of communication between us and Central Circ Admin.

In preparation for this, please submit any questions of concerns you might have by Monday (10/28/13) so that she can gather information necessary to answer our questions.

Thanks,
Brandon

Door Count!

Starting on either Monday or Tuesday (depending on location) we will once again be doing Door Count.

This is composed of two things.

First, an hourly check must be made of the gate to get the count for the past hour.

Second, at the end of the day, gather all materials out on tables and count it to get our In House Use number.

Thanks everyone!

Brandon

Mobile App

The mobile app has regained some use.

While patrons still cannot pay fines with it, it now shows the correct Dewey Decimal number rather than  the Library of Congress call number.

Thanks,
Brandon