Greetings all.
We have recently resumed sending bills to customers with
long overdue items. The process causes the long overdue item to be
removed from the checked out items list and billed to the user record as
Lost-Assumed. Lost-Assumed items cannot be renewed.
If a customer who received a bill contacts you and claims
that the item was returned, you will need to check your shelves for it. If
the item is found on the shelf, check it in, and the bill should be removed
and replaced with the overdue fine for the item. You should then waive
the fine and enter using the Payment Type ONSHELF.
Bills will continue to be sent on a daily basis for items
that are 30 days or more overdue. If you have any questions or concerns,
please feel free to contact the Circulation Administration Department at
832-393-2222 (option 3). We will be happy to assist you in whatever way
we are able.
Fred Schumacher
Circulation Administration Manager
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