Symphony Update

From Syma 7/12/13:

Items now stay on the hold shelf for 7 days instead of 10.  We had a number of people ask about this and I’m sorry I forgot to include it.

Thanks,

Syma

From: Zerkow, Syma - HPL
Sent: Friday, July 12, 2013 6:57 PM
To: HPL - All Employees
Subject: Symphony Go-Live Update Day 2

As promised, the offline data was loaded into the system overnight so everything seemed to work much more smoothly today.  A number of issues have been resolved and we continue to work on others.

Resolved:

·        Blocks for fines under $10.00 should no longer appear beginning tomorrow.

·        IT Helpdesk has a list of staff PIN numbers and can assist if you cannot find your email message with this information.

·        Most of the website glitches have been corrected.

·        Access to the databases, both in-house and remotely, is now functioning properly.

·        Clean hold shelf reports will be available daily, starting Saturday morning.

·        Pull holds reports (title paging lists) will be available daily, starting Saturday morning.

·        Multiple receipts/length of receipts:

o   Go into Preference

o   Then peripherals

o   Then receipt printer

o   Deselect "cut paper supported"

Ongoing:

·        Holds wrapper

·        Strange check-out periods somehow related to a card’s expiration date

New:

·        Holds queue needs to be re-sequenced.  SirsiDynix is working to correct this.

·        If a customer had suspended a hold, this information did not carry over.  We will post this information to the public blog but, if you are aware of customers who frequently use this feature, please alert them.  They can go into their accounts and suspend them in Symphony.

·        Some fine information related to items declared lost/overdue did not migrate properly.  We are working with SirsiDynix to correct this.  If you encounter a problem that seems to be related to this, please contact Circulation Administration.

Also, a reminder:  all fines should be paid using SmartMoney and, after you scan a customer’s card, you MUST select one of these:

An individual fine

                Fine Payment Partial

                Advanced Fines or

                Pay All

If you do not do this, SmartMoney defaults back to what it was last used for.  So, if you used it to accept booksale money and do not select one of the above, the receipt it issues will be for booksale, not fines paid.  When you reconcile your funds, you will to explain any errors caused by this to Financial Services.

Overall, we have made good progress though we still have away to go.  I hope you feel likewise.  Thank you for alerting us to various issues you encounter.  Please do not stop.  This is crucial to our getting the system functioning properly.

Pedro