Migration Issues

From Judith 7/11/13:

An update on databases:

Many but not all of the of the databases are working.  We continue to work on access.

However a barcode is needed both internal and external access.  If your customer’s barcode, does not work, you can give them this temporary barcode that will work until further notice:

55477999999999

Welcome to SirsiDynix Symphony.

The processing of offline circulation data that was started last night has still not completed. If customers notice discrepancies in their accounts related to item transactions since 7/3, please explain to them that we are still processing data.

The databases are currently down.  Shortly they will be available inside the library only.  We hope to have them available remotely by the end of the day.

I will update you as soon as these situations change.

Thank you for your patience as we solve remaining issues throughout today.

Pedro

Hold Wrapper

From Fred 7/10/13:

Good afternoon everyone.

As you may already have learned, the Symphony system will not print hold wrappers automatically.  We will work toward regaining this functionality in the future.  In the interim, please use the attached editable template to create hold wrappers for the items that go onto your hold shelf.

If you have any questions or concerns, please contact the Circulation Administration Department at 832-393-2222 (option 3).  We will be happy to assist you in any way that we are able.

The following is the link to the template:

https://cohowa.houstontx.gov/owa/attachment.ashx?attach=1&id=RgAAAADMoulUvUHRSoH4N56aqb17BwCHKRnWc1dvTKFzlflnjTfyAABonAO0AACf4OBHoJWARpbT7dX1QPBlAh3AD0x%2fAAAJ&attid0=EAD64j7dWZfpTqLVkXEGodeh&attcnt=1

Pedro

Remote Access to Databases

From Syma 7/10/13:

Our new method of authenticating users for remote access to our databases is not yet working.  We expect it to be functioning by this weekend.  The only customers who will be affected by this delay are customers with brand new cards that were created in Symphony (either offline or online).  If a new customer reports a problem in logging in to a database remotely, please refer them to Telephone Reference (832-393-1313).  The staff in TR will have a temporary access code that the customers can use.

Thank you for your assistance.  We are working on resolving this problem as quickly as possible.

Pedro

Computer Reservation System

From Judith Hiott 7/10/13:

The computer reservation system will be  authenticating using the Sirsi Dynix Symphony as of today.  The only difference is that there may be two times that you have to click an OK button. Currently you only click OK once.

As you use the system this week, it is very important that you contact the IT Helpdesk immediately if there are any issues.

Thank you for your cooperation and patience as we make this transition.

Pedro

Computer Updates

From Robert Bliss 7/9/13:

I started the Update this past Saturday.

It does not have an expiration date, so whenever you can do this, it will start the update.

I am going to be using this system to update all the public computers, I know everyone will not be able to do it the same day of the week, but if we can do this within the same week, that would work. This is a much better program to use since all the computers are not on at the same time. I will let each of you know, when and what updates I will be pushing out to them.

Also a heads up, the new public reservation computers will have Deep Freeze on them, so you will be leaving them on at night when you leave, and after updates to windows and the anti-virus completes it will turn them off some nights. So please leave all public and staff computers on at night. The staff ones do not need to be logged in, just left on.

Again thanks for your help with this.

I know we will be getting fewer complaints from the public, when we get all the computers up to date.

Pedro

Staff Lockers

Hello everyone,

Pedro found some locks in his office that are intended to be used by staff at each location on the lockers.  If you would like to use one, please email Pedro.  You’ll be given a key, and he’ll have the spare.

Thanks,

Carol

Offline Update

From Syma 7/5:

Any items that you receive in Delivery to fill holds should be held until we go live in Symphony next week.  Until that time, we have no way to update the system with their status or notify customers that they are ready to pick up.  So please keep them in your work area for the next week.  Once we are live on Symphony, you can scan them in so that a hold slip will print and the notices to the customers will be generated.  Thank you for your cooperation.

The Print Shop is working on signs as well as handouts that highlight our change in circulation periods.  You should receive these by July 11, our “go-live” date.  In the meantime, the information has been posted on the Library’s public blog.  You may want to print out some copies of page 2 of the blog (according to the print preview on my computer, the blog runs 20 pages) and refer customers there, if there are any questions.

I have also heard that staff would like a sign indicating we are not accepting fines while we are offline.  I am sorry but I did not think to request that ahead of time and, with the holiday, you would probably not receive it until we were ready to start accepting fines again.  If a customer asks, please explain that we do not have access to their accounts.  We certainly do not want to accept their money and not have the ability to actually clear the fines from their accounts. 

I hope everyone made it through the first day of offline circulation with relatively few problems.  Have a wonderful 4^th of July holiday. 

Pedro