Hello:
Recently patrons have had a couple of issues with OverDrive
so I just wanted to provide some “insider” information. Frankly most issues
with OverDrive aren’t really “fixable” either the cause is unknown or it is due
to operator error. However, let the patron know that we will look into the
matter. If the patron is willing to provide their library card number, e-mail
address, and the title and format of item involved we will make sure the next
available copy goes to their account. Please e-mail this information, as well
as a description of the issue, to the IT Helpdesk and me.
Sincerely,
Marianne Lorio
Multimedia Specialist
Houston Public Library
832-393-1514
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