Hello:
When you are forwarding an electronic resource issue to
either the IT Helpdesk or I, please be sure to indicate if the patron expects a
response and what the patron’s preferred contact information is. While we might
have a patron’s library card number there is a good chance the contact
information on their account isn’t up to date. Additionally patrons have a bad
habit of borrowing other peoples’ library card numbers (i.e. child or spouse)
to use when accessing and checking out an electronic resource. If which case
the contact information will not be for the patron having the issue.
Sincerely,
Marianne Lorio
Multimedia Specialist
Houston Public Library
832-393-1514
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