July Staff Meeting Notes

Staff Meeting Notes: July 2015

Present: Amanda, Ana, Debbie, Diane, Runda, Jesus, Gloria, Gwen, Rosie, Jayla, Carol and Maurina.

Absent: ShaRhonda

The Manager asked staff if clarity was needed regarding the instructions e-mailed to everyone about Flip Kits. The Manager explained that when staff members are checking in Flip kits to insure all items are in the kit but if items are missing staff should still check in the kit and ask the customer to 

return any missing pieces.

The Manager asked staff to remember to ask for ID or keys when giving the newspaper to customers. The staff was also reminded to check and say the name of the customer out loud before returning Customer’s license and/or ID to insure the right person gets the right ID back.

If we require that the person’s ID is left at the Public Service Desk, we are responsible for giving the right ID to the right customer.

The staff was asked to please, ask customers for their Meeting and Conference Room usage statistics when the rooms are in use for proper monthly reporting.

Staff was reminded that we are “No Tape” facilities and tape should not be used to post information throughout the library.

The Manager informed the staff of the Julia Ideson Fund for staff members in need of financial assistance. Staff can submit the request and receive fund throughout the year as needed.

Runda asked staff to remember to make notes in customer’s application records as needed for updated information and replacement cards. Runda also requested that library are completed and turned in to her in a timely manner weekly.

The Manager informed staff that when timecards are altered an e-mail is required for proper documentation.

Staff is asked to take their time when dealing with Smart Money at all times to limit mistakes. (All staff is expected to know how to complete deposits and Smart Money transactions, if not staff should let management know immediately).

Every staff member was given their Tier staffing level information which is Level 3 for everyone on staff. Staff also signed the necessary paperwork for their Tier designation and returned them to the Management Team.

Staff was given the Inclement Weather Information number for HPL employees is 832-393-1550. 

Please, use this number whenever there is a question about inclement weather and the opening and closing of library locations.

Flip Kits: No one should argue with our customers concerning FLIP kits and please, make sure all returned FLIP Kits are placed in Delivery to go back to CMH.

The team was reminded about Open Job Labs and that everyone should know how to present an Open Job Lab and if someone is not familiar with Open Job Labs please, let Management know.