How to count holds for statistics

Here's a reminder on how the holds are defined for statistics:

·         Pulled:  Items on the paging lists-whether found or not found, because you spent time looking for everything on the list, didn't you?

·         Processed:  Items received in delivery, items that come across the desk as holds for customers (both in house and to send in delivery), and items cleared from the holdshelf. If an item cleared from the holdshelf activates a hold, you can count it twice, since you are spending twice the amount of time on it.

Please make sure you are counting statistics accurately! It shows how busy we are, and right now, we are very busy!

Thanks!

Sara