SRP Prizes

Great job on SRP so far, everyone! We have already exceeded our total SRP signups from last year at both ACR and OAK, and summer has barely started!
If you haven't already, please familiarize yourself with the Reading Log booklet. You need to know where each of the sticker badges go, and make sure they get put into the right place, especially the Reader badge. When the kid reads 5 books and comes to collect his/her prize, make sure you are sticking the Reader sticker in the 5 book slot, not anywhere else on the page.
Here is a list of prizes:

Registration:

• Reading Log
• 1 Registration badge sticker placed in the appropriate square
• 1 Read Down Your Fines coupon
• 1 Rosen book

5 books/hours:

• Certificate (please fill out for customer)
• 1 Reader badge sticker placed in their reading log in the 5 book slot (if a customer doesn't have the booklet with him/her, rip the sticker off the roll and give it to them)
• 1 Read Down Your Fines coupon

10 books/hours:

• 1 Scholastic book
• 1 Reader badge sticker placed in their reading log in the 10 book slot (if a customer doesn't have the booklet with him/her, rip the sticker off the roll and give it to them)
• 1 Read Down Your Fines coupon 

20 books/hours:

• 1 additional Scholastic Book
• 1 Reader badge sticker placed in their reading log in the 20 book slot (if a customer doesn't have the booklet with him/her, rip the sticker off the roll and give it to them)
• 1 Read Down Your Fines coupon

30 books/hours:

• 1 Zoo pass
• 1 Reader badge sticker placed in their reading log in the 20 book slot (if a customer doesn't have the booklet with him/her, rip the sticker off the roll and give it to them)
• 1 Read Down Your Fines coupon

Where are prizes located?
At ACR, Rosen books are on the white metal cart kept in the workroom when not being used, Scholastic books are on a wooden cart kept in the workroom when not being used, certificates are in the 5 manilla envelope, circus tickets are in the 20 manilla envelope, and zoo tickets will go in the 30 manilla envelope when we receive them. Read Down Your Fines coupons are behind the desk.

At OAK, Rosen books are in 2 cardboard boxes under the counter behind the service desk, Scholastic books are in 2 other cardboard boxes under the counter behind the service desk (please keep books under the counter when not being selected from-this keeps them from being stolen), certificates are in the plastic drawers to the right of the Smart Money computer, Circus tickets are in the same set of plastic drawers as the certificates, zoo tickets will go there as well when received. Read Down Your Fines coupons are in the plastic drawers under where we keep the current newspaper.

If we are running low on anything, please let Sara know before we are in danger of running out!

Thanks!

Sara

Friends of HPL Summer Sale

The Summer Book Sale for the Friends of HPL is going to be on June 12th-14th and we need to get the work out!

Please try and distribute one of the blue and red flyers with the Summer Sale information every time you check someone out!

Summer Schedule

Hello everyone,

I've spent the past day or so getting the schedule made for June and July.

At this point, it is as complete as Sara and I can make it.

Please take the time to look over what is on that schedule.

Make sure that any
a) programs
b) vacation
c) trainings

that you have scheduled are noted.

If you notice a discrepancy, please let Sara or me know about it *immediately*.

Also, if you need us to add/change things as time goes on, the sooner you can let the two of us know, the better.

Thanks!
Brandon

From the NL Leaders Blog

Revised Employee Guidebook

Hi – Every employee in Neighborhood Libraries is expected to provide exceptional customer service – the HPL way. Every one took the mandatory Customer Service training not too long ago. Do you have any staff members that need to take the Customer Service: HPL Way training?

There are some expectations from the City as well and I have taken an excerpt from page 6 of the Employee Guidebook to share with you. Please review the entire Guidebook for useful information.

Section III – Employee Relations: What’s Expected of You?

Employees truly communicate the spirit and pride of the City of Houston to its residents and the general public. Therefore, it is important as an employee of the city serving the public, that you always demonstrate patience, courtesy, respect, and understanding to all customers, both internal and external. We must treat everyone as a valued customer.

You can do this by delivering services quickly and by treating all people with courtesy and respect. Not only is it important that the public is treated this way, but it is also required that you treat all other employees with the same respect and courtesy.

The City of Houston Code of Ordinances, as well as the policies and procedures of the City and your department, contain many provisions regarding your employment, as well as various rules you are expected to follow. We expect you to be productive, to adhere to the rules and policies of each department and the city, and to demonstrate a considerate, cooperative, and constructive attitude to the public and your fellow employees. It is your duty to become familiar with these policies and procedures, and if you have any questions to ask your supervisor or manager.

Poor performance, inappropriate work behavior, and poor attendance are issues your supervisor could address with disciplinary action. We expect you to report when scheduled and be ready to work a full productive day. You are required to follow your management’s directions, be cooperative with them and your fellow employees, and work in a professional and polite manner. You are responsible for familiarizing yourself with the policies of the city and your department, as not everything is covered in this Manual and those policies are subject to change.

                 You can access the Guidebook any time fromwww.houstonhumanresources.org, or by clicking here.

Please share the information with all your staff in your next staff meeting and let your Team Leader know if you have any question.

Thank you,

Shammi

A note about roaming

When you are scheduled GR/R on the schedule, please make sure you are actually greeting and roaming, not just sitting behind the desk. If a line starts to form at the desk, you may assist there, but please don't be sitting behind the desk when it's not busy.

Roaming is especially important at Oak Forest during the after school hours. It helps deter bad behavior by the students not utilizing ASZ. Also, I found a lot of food wrappers in the soft seating areas in the children's area at Oak Forest this morning. When you roam, if you notice rule breaking, please gently enforce the rules. Let the customer know they can't eat in the library-suggest they go out to the deck to enjoy their snacks, or to ASZ if they are of the appropriate age. If you notice young children that are unattended, try to find their adult and let the adult know that they need to watch their children. You will also provide a lot of computer help when you're roaming, so please remember to mark down your questions!

Thanks for your help in providing extraordinary customer service!

Sara

SRP Read Down Your Fines Vouchers

First, please be certain you watch this 5 minute training video about how to use these vouchers.

https://sites.google.com/site/hplstafftraining/learningresources/libraryfunctions/read-down-your-fines

Second, we have now received the vouchers in Delivery.  Please be sure you know where they are being kept.  Treat these as though they were money.  Do not just leave them out on a desk or on top of a computer!!

Vouchers that are used by a customer need to be stamped with the appropriate branch stamp and placed in the cash register.  They are to be returned to Central with the deposit each day.

Please ask Sara or I if you have any questions.
Brandon

NO TAPE!!!!!

Hello everyone.

Mary and I were looking at some of the posters/decorations that were up at ACR today and we were distressed to discover that a lot of the material has been put up with tape.

Please stop using tape to post anything.  If you see *anything* that is already posted with tape, we need to remove it.

This includes things like "Out of Order" signs.  Everything should either use sticky putty, staples (if its a bulletin board), or a plastic stand.

Please help us keep the library from suffering from clutter!

Thanks,
Brandon