When you are scheduled GR/R on the schedule, please make sure you are actually greeting and roaming, not just sitting behind the desk. If a line starts to form at the desk, you may assist there, but please don't be sitting behind the desk when it's not busy.
Roaming is especially important at Oak Forest during the after school hours. It helps deter bad behavior by the students not utilizing ASZ. Also, I found a lot of food wrappers in the soft seating areas in the children's area at Oak Forest this morning. When you roam, if you notice rule breaking, please gently enforce the rules. Let the customer know they can't eat in the library-suggest they go out to the deck to enjoy their snacks, or to ASZ if they are of the appropriate age. If you notice young children that are unattended, try to find their adult and let the adult know that they need to watch their children. You will also provide a lot of computer help when you're roaming, so please remember to mark down your questions!
Thanks for your help in providing extraordinary customer service!
Sara
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