HEAR Evaluations

Hello,

I met with Carol to give everyone a score on their evaluations since she has been the one working with you during the evaluation time frame. If you have received a scored evaluation make sure to read over it. I will be asking everyone to meet with me at some point if their is anything you would like to speak about or don't understand. Feel free to ask me any questions. There is a comment section at the bottom of the evaluation if you feel like expressing anything about the evaluation before you sign off on it. Feel free to bring proof of specific examples if you feel that a certain score is too low.

Thank you,
Pedro Fonseca

Statistics

    Statistics:   

    There was a lot of discussion about what to include as part of the stats for “Pulled” and “Processed”.  Starting September 1, everything needs to be classified and counted as follows:

·       

           Pulled = The entire paging list for that day (even if not all are found) + all items on the “clear holds” list + anything that is checked in and has a transit slip going to another location (including CEN).

      

           Processed = Delivery + anything we check in that goes on the hold shelf.

   Pedro

Clean Holds Lists

From Fred:

Several locations have reported that the paging list and the Clean Holds Shelf lists have not posted since 08/28.  We are currently working on correctly that, but that may take a bit of time.  In the interim, you may use the On Shelf Items wizard under the Holds wizard group to create a local paging list.  I will let you know as soon as the problem preventing the lists from posting is resolved.

Thanks to those who reported the problem and to all for your patience and understanding.

Pedro

New Comment Form

From Laurie 8/29/13:
There is a revised comment form in English and Spanish on the Intranet under Forms and Misc.  The new form includes a place for customers to put an email address as well as indicate how they would like to be contacted.  Please start to use the new form from here on out.

Also, please remember that the staff member that accepts the form should initial the form and indicate what he/she might have said in response to the customer and whether or not follow-up is needed.

English Form
Spanish Form

If you have any questions, please contact your Team Leader.


PF

Discrimination Sign

Good Afternoon,

All locations will receive Title VI Non-Discrimination Statement of Policy signs that need to be posted on staff and public bulletin boards. 

Signs will be mailed to your location this week and if you need more signs, please submit a Print Shop Request Form. 

Pedro

Vendor Visit

In the next few days, a vendor named Shawn Brumley will be visiting the Neighborhood Libraries listed below. The purpose for the visit is to determine whether a newer model RFID type detection system will fit, and make observations regarding possibility of selfcheck at your location(s).  Please allow him to survey your building.  If you have questions, please let us know.

Acres Homes, Blue Ridge, Carnegie, Dixon, Flores, Heights, Hillendahl, Johnson, Kashmere, Lakewood, Mancuso, Melcher, Meyer, Montrose, Moody, Park Place, Pleasantville, Ring, Scenic Woods, Smith, SW Express, Tuttle, Walter, and Young

Pedro

Employee Assistance Program

Last week we had a patron by the name of Jeffrey Green pass away at the library. Some of you may have known him. While the staff did a great job in providing assistance and keeping the library calm it is still hard to see this happen. Below is some information that may be of great assistance and are free to take advantage of if you believe you would benefit from it. If you need more information feel free to ask me.

Employee Assistance Program
The Employee Assistance Program (EAP) is a benefit program for City of
Houston employees and their family members. Licensed mental health professionals
are available to help with individual problems, marital problems, family problems,
work related problems, and financial/legal concerns.
State and federal guidelines require that EAP records are confidential;
EAP counselors cannot share information about an employee's use of the program
without the employee's prior knowledge and written permission.
The employee's initial visit to EAP is on Library time. Subsequent visits
may be scheduled on work time or leave time at the discretion of the unit manager.

Pedro Fonseca