Statistics

    Statistics:   

    There was a lot of discussion about what to include as part of the stats for “Pulled” and “Processed”.  Starting September 1, everything needs to be classified and counted as follows:

·       

           Pulled = The entire paging list for that day (even if not all are found) + all items on the “clear holds” list + anything that is checked in and has a transit slip going to another location (including CEN).

      

           Processed = Delivery + anything we check in that goes on the hold shelf.

   Pedro

Clean Holds Lists

From Fred:

Several locations have reported that the paging list and the Clean Holds Shelf lists have not posted since 08/28.  We are currently working on correctly that, but that may take a bit of time.  In the interim, you may use the On Shelf Items wizard under the Holds wizard group to create a local paging list.  I will let you know as soon as the problem preventing the lists from posting is resolved.

Thanks to those who reported the problem and to all for your patience and understanding.

Pedro

New Comment Form

From Laurie 8/29/13:
There is a revised comment form in English and Spanish on the Intranet under Forms and Misc.  The new form includes a place for customers to put an email address as well as indicate how they would like to be contacted.  Please start to use the new form from here on out.

Also, please remember that the staff member that accepts the form should initial the form and indicate what he/she might have said in response to the customer and whether or not follow-up is needed.

English Form
Spanish Form

If you have any questions, please contact your Team Leader.


PF

Discrimination Sign

Good Afternoon,

All locations will receive Title VI Non-Discrimination Statement of Policy signs that need to be posted on staff and public bulletin boards. 

Signs will be mailed to your location this week and if you need more signs, please submit a Print Shop Request Form. 

Pedro

Vendor Visit

In the next few days, a vendor named Shawn Brumley will be visiting the Neighborhood Libraries listed below. The purpose for the visit is to determine whether a newer model RFID type detection system will fit, and make observations regarding possibility of selfcheck at your location(s).  Please allow him to survey your building.  If you have questions, please let us know.

Acres Homes, Blue Ridge, Carnegie, Dixon, Flores, Heights, Hillendahl, Johnson, Kashmere, Lakewood, Mancuso, Melcher, Meyer, Montrose, Moody, Park Place, Pleasantville, Ring, Scenic Woods, Smith, SW Express, Tuttle, Walter, and Young

Pedro

Employee Assistance Program

Last week we had a patron by the name of Jeffrey Green pass away at the library. Some of you may have known him. While the staff did a great job in providing assistance and keeping the library calm it is still hard to see this happen. Below is some information that may be of great assistance and are free to take advantage of if you believe you would benefit from it. If you need more information feel free to ask me.

Employee Assistance Program
The Employee Assistance Program (EAP) is a benefit program for City of
Houston employees and their family members. Licensed mental health professionals
are available to help with individual problems, marital problems, family problems,
work related problems, and financial/legal concerns.
State and federal guidelines require that EAP records are confidential;
EAP counselors cannot share information about an employee's use of the program
without the employee's prior knowledge and written permission.
The employee's initial visit to EAP is on Library time. Subsequent visits
may be scheduled on work time or leave time at the discretion of the unit manager.

Pedro Fonseca

8/22/13 Manager's Meeting Notes

Announcements:

-Sirsi Training is every Friday if we need to send new hires, or just go to a refresher course.  Someone mentioned that new material is covered each week, so it is worth it to go multiple times.

    -There is a new comment form available.  Staff needs to write something on it before sending it to administration.  For example, “Response needed”; “No response needed”; what staff said to customer, etc.  Staff member who receives the report must initial it.

    - Try to remember the dates that you will be attending the customer service training. It will also be on the daily schedule.

    - Very important – Remind staff that our workday is from 9:15-6:15.  We stop work at 6:15 p.m.  We must stay open until 6:00 PM.  If someone is in line when it’s time to close, we must help them.  If someone’s applying for a library card, and it will be complicated to get them out on time (fines, duplicate account, multiple cards, etc.) we can ask them to come back the next day.  There was discussion among managers about allowing customers to keep laptops until 6:00.  Most felt that since the regular computers shut down at 10 til the closing hour, the laptops should be turned in at that time as well.

     - Affordable Care Act (ACA):  Laurie and Shammi were getting a lot of questions from staff about helping patrons to answer specific questions.  Laurie reminded us that our role is limited, just as it is during tax season:  We are to help customers navigate the website and to get them an email address if they need one.  We are not to input information for them or answer questions such as “Which plan is the best for me?”

     - Read Mary’s latest email about the pop-up library materials.  We are to send in the punch card, and there are instructions for what to do with the materials. (Hi, Team, Once again, it is very important that I receive all punch cards and surveys related to the Pop Up Library program.  Please send all surveys and punch cards to:"

§  Houston Public Library, Central

§  ATTN: Mary Wagoner, Team Leader

§  NL Administration, Suite 629

§  RE: PUL

     - Statistics:   There was a lot of discussion about what to include as part of the stats for “Pulled” and “Processed”.  Starting September 1, everything needs to be classified and counted as follows:

·        Pulled = The entire paging list for that day (even if not all are found) + all items on the “clear holds” list + anything that is checked in and has a transit slip going to another location (including CEN).

·        Processed = Delivery + anything we check in that goes on the hold shelf.  (An email was sent Thursday or Friday about specifics; it might have changed from the meeting.)

- Approving vacations:  Don’t approve 3 or 4 staff at one time.  The manager and assistant manager can’t be on vacation at the same time.  (If one’s on vacation, and the other has a day off, that’s okay.)  

-Subs:  They have a very limited pool of subs (around 7 per Yolanda Anguiano) that will answer their phone and come to work.